AnimalDex · Ayuda y contacto
AnimalDex es un juego para fotografiar animales reales y coleccionarlos en tu propia Dex, con figuras voxel, medallas, misiones y una comunidad que verifica las capturas.
Preguntas frecuentes
No reconoce el animal o dice que es otro. Acércate, enfoca tocando la pantalla y procura que el animal se vea entero. Si duda, toca "¿No es este animal?" y elige el correcto: la app aprende de tus correcciones con tus mascotas.
Dice que es una pantalla o una foto. Para que el juego sea justo, no cuentan las fotos de pantallas, fotos impresas ni peluches. Fotografía al animal de verdad.
He cambiado de iPhone. Si protegiste tu cuenta con "Iniciar sesión con Apple" (Ajustes → Cuenta y copia), entra con Apple en el iPhone nuevo y recuperarás tu Dex, nivel, bellotas y compras. Las fotos de tus capturas se guardan en el iPhone (y en su copia de iCloud).
He comprado algo y no me aparece. Ve a la Tienda → "Restaurar compras". Las suscripciones se gestionan desde Ajustes del iPhone → tu nombre → Suscripciones.
Quiero borrar mi cuenta. Ajustes → Comunidad → Borrar mi cuenta. Se borra todo lo que hay en el servidor.
Quiero reportar contenido. En el feed, menú "…" de la captura → Reportar.
Contacto
Escríbenos a setupremoto@gmail.com. Respondemos en menos de 48 horas.
AnimalDex · Help and contact
AnimalDex is a game for photographing real animals and collecting them in your own Dex, with voxel figures, medals, missions and a community that verifies the captures.
Frequently asked questions
It doesn't recognise the animal, or says it's another one. Get closer, tap the screen to focus and try to get the whole animal in the picture. If it's unsure, tap "Not this animal?" and choose the right one: the app learns from your corrections with your pets.
It says it's a screen or a photo. To keep the game fair, photos of screens, printed photos and plush toys don't count. Photograph the real animal.
I changed iPhone. If you protected your account with "Sign in with Apple" (Settings → Account and backup), sign in with Apple on the new iPhone and your Dex, level, acorns and purchases will come back. The photos of your captures are stored on the iPhone (and in its iCloud backup).
I bought something and it doesn't show up. Go to the Shop → "Restore purchases". Subscriptions are managed from the iPhone's Settings → your name → Subscriptions.
I want to delete my account. Settings → Community → Delete my account. Everything on the server is deleted.
I want to report content. In the feed, the capture's "…" menu → Report.
Contact
Write to us at setupremoto@gmail.com. We reply within 48 hours.
